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Employee Engagement And business relations :Study in Sri Lankan Banking sector

What is Employee Engagement

Basically  employee engagement is commitment of an employee to achieve organisational goals emotional attachment to the organisation  . Engaged employees are enthusiastic about their work and mostly motivated to go an extra mile beyond  their basic job duties (Harter, J K Et al .2002)

 

Why Engaged Employees are Important

in order to achieve  better business performance an organisation needs engaged employees who are more productive . on the other hand Organizations with high engagement levels experience reduced employee turnover and are more creative as well as  solve problems

efficiently and contribute to innovation. Creation of a such positive work culture would helps to achieve higher customer satisfaction . (Bakkera A, B et al  2008)

 


 


figure 01 https://ideascale.com/blog/what-is-employee-engagement/

Daily Work Engagement

A recent research has begun focusing on daily work engagement. Diary studies provide meaningful insights by capturing employees  concurrent  experiences and emotions  by reducing  the limitations of reflective reporting. (Bakkera A, B at al ,2008)

This method also enables researchers to explore the direct relationship between daily engagement levels and daily job performance, offering a more nuanced view of employee behavior.

More Reading

Sri Lankan Banking Sector on Employee Engagement

According to Iddagoda, Dissanayake, et al.(2022)  There is a   relationship of employee engagement between high performance practices, strong religious belief and job performance. It  provides  new insights for policymakers and practitioners to enhance performance in the banking sector.suggesting that engaged employees were more likely to perform well when they perceived organizational support

the impact of the COVID-19 pandemic on labor markets, including the adoption of work-from-home policies and flexible working hours, which are pertinent to employee engagement (Central Bank of Sri lanka,  2020)

Summary 

Employee engagement is an important concept in organizational behaviour employees are enthusiastic, committed, and involved with their work and the organization. It includes emotional, mental, and behavioral aspects, showing how connected employees feel to their roles and how motivated they are to help the organization succeed

Reference list

Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268–279. [online] . available at   https://psycnet.apa.org/doiLanding?doi=10.1037%2F0021-9010.87.2.268 [ Accessed on 29th March 2025].

Bakkera A, B , Wilmar B. Schaufeli b,Michael P. Leiterc and Toon W. Taris (2008) . Work engagement: An emerging concept in occupational health  psychology   [online] . available at https://www.wilmarschaufeli.nl/publications/Schaufeli/301.pdf [ Accessed on 29th March 2025].

Iddagoda , A . Dissanayake , H and Ranasinghe, L . (2022)EMPLOYEE ENGAGEMENT SYSTEM: EMPIRICAL EVIDENCE FROM THE SRI LANKAN BANKING SECTOR . Three Seas Economic Journal [online] . available at https://www.researchgate.net/publication/360118077_EMPLOYEE_ENGAGEMENT_SYSTEM_EMPIRICAL_EVIDENCE_FROM_THE_SRI_LANKAN_BANKING_SECTOR  [Accessed on 29th March 2025].

Central Bank of Sri lanka, ( 2020) Annual report [online] . available at https://www.cbsl.gov.lk/sites/default/files/cbslweb_documents/publications/annual_report/2020/en/13_Box_03.pdf? [Accessed on 29th March 2025].

 

 

 

 

 

 

 

 

 

 

 

 


Comments

  1. Heshan Adhisha PathiranaMarch 30, 2025 at 4:30 AM

    With the COVID-19 pandemic reshaping work dynamics, flexible work arrangements and supportive policies have become essential in maintaining engagement levels. Banks that prioritize employee well-being, career development, and recognition will likely see improved performance and job satisfaction. A strong engagement strategy not only enhances productivity but also builds long-term organizational resilience in a competitive financial sector.

    ReplyDelete
  2. Kasun MaddumahewaMarch 30, 2025 at 8:58 AM

    You've explained Employee Engagement and Business Relations very clearly in your blog post. From my perspective, employee engagement is indeed an essential concept in organizational behavior, as it ensures employees remain enthusiastic, committed, and genuinely involved in their work and the organization's success. I appreciate your insightful analysis and look forward to more valuable content like this!

    ReplyDelete
  3. AnonymousMarch 31, 2025 at 1:39 AM

    This study explores employee engagement in Sri Lanka's banking sector and its impact on business relationships. It identifies the factors that motivate employees and improve job satisfaction, which in turn affect their interactions with customers and overall organizational performance. The briefings provide clear insights into employee engagement and the barriers that affect the sector.

    ReplyDelete
  4. Chathuri SamarawickramaMarch 31, 2025 at 10:17 AM

    Employee engagement plays a significant role in strengthening business relationships, especially in the banking sector. This blog offers valuable insights into how fostering engagement can improve performance and customer satisfaction in Sri Lanka’s banking industry. A highly relevant and informative read!

    ReplyDelete
  5. Jasmine JayakodyMarch 31, 2025 at 9:56 PM

    Employee engagement drives productivity, innovation, and job satisfaction. Engaged employees are committed to organizational goals and contribute to business success. To boost engagement, companies should create a positive work culture, offer growth opportunities, and recognize contributions, leading to better performance and lower turnover.

    ReplyDelete
  6. Sanjeewa KVNApril 3, 2025 at 9:56 PM

    Interesting article. According to my personal experience, Sampath bank has gained vast advantages by practicing this concept. Employee engagement is vital as it drives enthusiasm, commitment, and involvement, leading to higher productivity and organizational success.

    ReplyDelete
  7. chinthanashilpikaApril 4, 2025 at 7:38 AM

    Your article clearly shows that when workers feel excited, valued, and involved in their jobs, they perform better and stay longer with the company. HR can train organisation leaders to build trust, communicate clearly, and create a positive work culture. I fully agree with the conclusion that engaged employees are a big reason why a company can succeed.

    ReplyDelete
  8. Charitha BoraluwaApril 5, 2025 at 7:09 AM

    Engaged employees contribute to higher productivity, customer satisfaction, and innovation. specially in a feild like banking sector where providing services its important to have high employee engagement to give better customer services

    ReplyDelete
  9. Manori KolonnageApril 5, 2025 at 7:59 AM

    Employee engagement is a critical driver of organizational performance, reflecting the level of passion, commitment, and connection employees have toward their work and workplace. Engaged employees are more productive, innovative, and loyal, directly contributing to higher retention rates, improved customer satisfaction, and stronger business outcomes.

    ReplyDelete

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